FAQ
Questions clubs ask us.
Before you decide
Who is behind FieldCompass?
Founded by Steven Campbell and built by the team behind SpielAnsicht, a coaching app for youth soccer clubs in Germany. The founder runs every live demo personally and onboards the first ten clubs. FieldCompass is a separate product for US clubs with separate data and accounts.
Does it cost our coaches time?
No setup is needed: every team gets a planned, age-appropriate session as soon as it exists (Default, no setup). The 2-minute demo shows the full path from coach plan to club rule. We have not measured setup times with real clubs yet and will publish measured numbers once we have them.
Where to see it: Demo · tested: first team → first session ready
Can we use our own exercises?
Yes. Upload a PDF or describe a drill; it is used only after your DOC confirms it, and unsafe content (heading, aerial duels, goalkeeper diving) blocks confirmation. AI drafting is switched on before launch – until then you get a clearly marked keyword draft to edit.
Where to see it: DOC console → Club exercises · tested: confirmation required, unsafe content blocked
We already use TeamSnap or PlayMetrics.
Keep them. FieldCompass plans practices and club standards. Game calendars come in by calendar link (TeamSnap, SportsEngine, PlayMetrics, LeagueApps, GameChanger, Google) or .ics file, so sessions on game days are marked.
Where to see it: DOC console → Teams → Game calendar · tested: import, changes, removed games
What about children’s data?
As little as possible: a first name or nickname and an age band – no date of birth, no child e-mail, no photo, no location, no health data. Under 13 needs the parent’s consent (in the app plus an e-mail link). Player progress stays on the device; coaches never see who did what. No ads, no tracking.
Where to see it: Player Extras · Security
Do you offer Spanish?
Not at launch. All apps, parent information and consent texts are in English; the texts are kept ready for translation.
Where to see it: Product decision of 8 Nov 2026
What does our board or treasurer need?
One page with price, contract, payment by card or invoice (ACH for annual contracts), data protection and security facts.
Where to see it: Board one-pager
What if we stop?
Your club can export its data at any time. Annual contracts end after the term if cancelled in time, monthly contracts at the end of the paid month; both have a 30-day money-back guarantee from the start.
Where to see it: Pricing · DOC console → Settings → Export · tested
More questions
Who is behind FieldCompass?
FieldCompass is founded by Steven Campbell and built by the team behind SpielAnsicht, a coaching app for youth soccer clubs in Germany. FieldCompass is a separate product for US clubs with separate data and accounts.
Is there a free trial?
No free trial account. You can try the interactive demo with a fictional club without signing up, book a live demo, and every contract comes with a 30-day money-back guarantee.
How long does setup take?
Every team gets sessions as soon as it exists – no setup needed. We have not measured setup times with real clubs yet, so we do not promise a number; measured values follow after the first clubs.
Can we use our own exercises?
Yes. Upload a PDF or describe a drill; a draft is made for you (AI drafting from launch, until then a marked keyword draft) and your DOC confirms it before coaches can use it. Unsafe content (heading, aerial duels, goalkeeper diving) blocks confirmation.
How much freedom do coaches have?
You decide per age group or team: Strict, Typical, Open – or the Default (no setup). Safety locks apply in every mode.
What counts as a team?
An active team with its own sessions. Paused teams free their spot. Team groups, coaches and shared PDFs never cost extra.
What happens if we exceed our plan?
Adding a team above your plan shows the next plan and needs the billing owner’s confirmation. No surprise invoices.
How do renewal and cancellation work?
Annual contracts renew for another 12 months unless cancelled in time; they do not turn into monthly contracts. Monthly contracts can be cancelled any time and end at the end of the paid month. See “Renewal & cancellation” (draft).
What if a payment fails?
We inform the billing owner and retry. Your club stays fully active for 14 days; afterwards access is paused until the payment is settled. Data is not deleted.
Does it work on iPhone without an app store?
Yes. The coach app runs in the browser and can be added to the home screen.
Do you replace TeamSnap or PlayMetrics?
No. FieldCompass plans practices and club standards; it complements team management and registration tools. Game calendars from TeamSnap, SportsEngine, PlayMetrics, LeagueApps, GameChanger or Google come in by calendar link.
Is FieldCompass endorsed by U.S. Soccer?
No. FieldCompass is independent. Its training logic follows published youth development guidance, but it is not certified or endorsed by any federation.
Is support available 24/7?
No. We answer in writing on US business days. Sessions are prepared in advance and viewable offline, so practice does not depend on support at night.